Quick Post: LIME's Customer Service, Good.

For the past two weeks a team of over 65 individuals conducted a survey of LIME customers at several locations island-wide. The survey was to see the improvements in LIME customer service (if any) and to understand the areas at which needed help. All customers had called LIME's customer service office with several matters within the last two weeks. They were asked only three questions. These questions are as follows.

• Was your call to LIME's customer service office a pleasant one?

Over 96% of callers stated that the call was pleasant and the customer service representative was patient and handled the call professionally.

• Did you get a solution to the problem you called with?

Remarkably, 98.9% of customers surveyed stated that they had gotten a satisfying solution to their respective issues.

• If you had a choice between FLOW and LIME would you stay with LIME?

Much higher than I thought 61% stated that they would stay with LIME.

Remember, these questions were posed to the customers  for them to answer based on their last 3 customer service calls. A more detailed breakdown will be posted shortly.